Terms and Conditions

The details given on this website are listed solely to divulge information about Terhills Hotel and the services it provides. Terhills Hotel strives to ensure this information is correct at the time of publication; this does not take away the fact that incomplete, inaccurate or out of date information may still be found on this website. Terhills Hotel retains the right to supplement, amend, correct or delete the information provided at any time, without prior notification, and without resultant liability on the part of Terhills Hotel. Within the legal framework, Terhills Hotel expressly excludes any assurance or guarantee in relation to the information provided, nor in any instance can it accept liability for direct damage or consequential damage. The copyright on the information provided rests with Terhills Hotel; as a result, this information cannot be reproduced or shared without the prior, express consent of Terhills Hotel.

Terhills Hotel NV General Terms of Sale

Article 1

Barring exceptional stipulations issued in writing by a mandated person, the existing general terms and conditions apply to all Terhills Hotel NV commitments. These conditions are listed on the website: www.terhillshotel.be. This provides for adequate publication of the terms and conditions. Tacit acceptance of the terms and conditions appears sufficiently evident by visits to our premises, and upon receipt of our documents or service provision.

Article 2

The service provision and tariffs are freely determined by the Management; the Management retains the right to amendment.

Article 3

The hotel proprietor is only liable for damage, destruction or theft of items that a hotel guest brings into the hotel during their stay, up to a maximum amount of one hundred times the hotel’s daily accommodation tariff, if the item was actually held in safekeeping, if the hotel proprietor refused to hold valuable documents, money and valuable items in safekeeping, or if the damage is attributable to the hotel proprietor; the hotel proprietor cannot be held liable if the damage is attributable to the guest or to the person accompanying the guest, visiting the guest or employed by the guest; the hotel proprietor cannot be held liable for armed robbery or the nature or the defect of the item. Under penalty of the right to compensation for damages ceasing to apply, the hotel guest must notify the hotel proprietor immediately upon determination of any damage.

Article 4

The hotel guest is only invoiced further to their request, barring any instances in which sending an invoice is a legal requirement. The amount is payable in cash, net, and without discount. In the event of non-payment, the amount will be legally increased by interest on arrears as per the conventional 12% interest rate, and by a flat-rate compensation amount of 10%, with a minimum of 75 Euros and a maximum of 1,500 Euros per debt recovery. Moreover, any overdue payment of an invoice payable to Terhills Hotel NV permits suspension of any up and running arrangements, whichever nature they may be. Where necessary, Terhills Hotel NV can invoke the right to rescission. Such decisions can be taken rightfully and without formal notice. All goods owned by the hotel guest that may be located within the hotel are retained until further assurance of payment of the amount due. Any complaint about the quality of the service provision must be shared within three (3) days of these services being provided. Possible complaints about the accuracy of the invoice must be shared in writing within seven (7) days of the invoice being sent.

Article 5

Should it wish to do so, Terhills Hotel NV can rightfully and without further justification, subject any acceptance of an order, booking or service to be delivered or continued to the full or partial payment of the amounts owing to it, or to be owed to it; be that as an advance, discount or full arrangement, or even on an anticipatory basis.

Article 6

Each dispute comes under the exclusive remit of the court of law in Tongeren, and barring other running statutory provision, Belgian legislation prevails. We retain the right to waive this clause in the event of debt recovery.

Article 7A – Cancellation Terms up to five (5) rooms

Our standard Cancellation Terms:

Individual bookings (one (1) to five (5) rooms)

A cancellation made within 48 hours prior to your arrival, will incur a charge equal to 50% of the booking value *. A cancellation made within 24 hours prior to your arrival, will incur a charge equal to 100% of the booking value *. In the event of a no-show, 100% of the booking value * will be charged.

The non-refundable rate:

This reservation is paid in full in advance. In the event of cancellation, amendment or a no-show, the amount is non-refundable.

Article 7B – Payment and Cancellation Terms - Groups (five (5) rooms upwards)

No costs will be charged for cancellations made more than three (3) months prior to the arrival date. A cancellation made more than two (2) months prior to your arrival, will incur a charge equal to 15% of the booking value. A cancellation made more than one (1) month prior to your arrival, will incur a charge equal to 35% of the booking value. A cancellation made more than seven (7) days prior to your arrival, will incur a charge equal to 85% of the booking value. A cancellation made within seven (7) days prior to your arrival, will incur a charge equal to 100% of the booking value. No-shows & early departures: 100% of the booking value will be charged*.

*The booking value is the value of the confirmed price multiplied by the number of reserved nights.

Payment procedure for each group booking of five (5) rooms and upwards:

Domestic (Belgium): 50% of the booking value upon confirmation; 25% 10 days prior to event commencement, and the remaining 25% plus potential extras will be invoiced for.

International: 50% of the booking value upon confirmation; the remaining 50% 10 days prior to event commencement. Invoices cannot be sent abroad. Extras must be settled on the spot.

Non-profit organisations, MICE offices, clubs, associations, private groups and other intermediaries in Belgium or abroad: 50% of the booking value upon confirmation; the remaining 50% 10 days prior to event commencement. Extras must be settled on the spot. Invoices cannot be sent.

Article 8

The hotel guest must present a credit card when checking-in, the details of which the Hotel will make a note of. If the hotel guest fails to make payment within the agreed time, or uses any facilities (e.g. the mini bar, wellness suite, bar, restaurant, etc.) but fails to mention so upon check-out, the Hotel retains the right to charge this to the credit card, on the proviso that the customer is informed of the deduction, via email or post. In any case should the hotel guest contest the charge, they must notify the Hotel in writing within eight (8) days.

Payment terms

The payment term for an invoice sent by Terhills Hotel is 30 calendar days, calculated as of the date the invoice is sent.

Digital gift vouchers

Gift vouchers are valid for twelve (12) months and cannot be extended.

There are two types of gift vouchers. If you have:

  • a gift voucher for a certain amount:
    the value of the gift voucher must be redeemed in one go. Gift vouchers are not redeemable for cash. Valid for packages only, incl overnight, not for sole wellness, restaurant or bar redemption etc. Reservation only possible directly with the Hotel by phone, email or via the website. At the time of making your reservation we will ask for the gift voucher number, to verify its authenticity. Please redeem your gift voucher at Reception.
  • a gift voucher for a particular deal:
    This deal cannot be swapped for another one. At the time of making your reservation we will ask for the gift voucher number, to verify its authenticity. Reservations with this type of gift voucher can only be made by phone or email. Please redeem your gift voucher at Reception. Gift vouchers are not redeemable for cash. The gift voucher is non-transferable.

Article 9: Information about Google remarketing tags

In order to adopt behavioural targeting, this website uses remarketing tags, a Google Inc. service (Head Office at Amphitheatre Parkway 1600, Mountain View, CA 94043, United States; hereafter referred to as ‘Google’). When you open this website, Google places cookies on the end device you are using. Cookies are small text files with a series of numbers that can be read to analyse user behaviour. We use the cookies to ascertain which partner websites you have opened on the end device, and which adverts were shown on those. With behavioural targeting we deem it vital your personal data remains protected. This is why we only use anonymised data to improve the quality of advertising messages. We do not save and/or merge this data to ascertain your identity. You can decide at any time whether you wish to continue receiving personalised advertising or not. The cookies we create expire automatically after ninety (90) days, unless you block or disable them manually before then. You can permanently disable the cookies Google places by changing your cookie settings via this link. You can change the Google advertising settings here: You can also disable cookies by going to the deactivation page of the Network Advertising Initiative and following the instructions there. You can find more information about Google’s remarketing service here.

Flanders Department of Foreign Affairs

The Flanders Department of Foreign Affairs is the mandated agency that awards licences, where further information can be obtained about the regulation covering the exploitation of tourist accommodation and the legal remedies that are generically available in the event of disputes, and where tourists can submit complaints.

Flanders Department of Foreign Affairs; Tourism Licences Unit. Boudewijnlaan 30, PO Box 8, 1000 Brussels. +32 2 553 29 50 logies@iv.vlaanderen.be.